Jamaica is the leading contact centre location in the English-speaking Caribbean, and has firmly established its reputation as a strong and highly competitive destination for Business Process Outsourcing (BPO).
Jamaica's proximity to key markets such as the US ensures reduced travel time and cost, and offers the convenience of being in time zones that are well aligned. The time difference varies from zero to three hours for North America and five to six hours for Europe.
Jamaica’s English-speaking labor force, which stands at 1.3 million, consists of talented, educated and trainable individuals who have a strong cultural affinity to the North American market.
Call centre and BPO salaries in Jamaica are, on average, 40-60% lower than corresponding salaries in North America.
A complete fibre ring around the island and multiple off-island sub-sea links provide built-in redundancy and constant connectivity to the world.